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Under Consumer Regulations you have the right to cancel your order before order is dispatched. Your right to cancel does not apply to certain goods for example personalized items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received or you confirmed to our sales representative on phone, as such items and goods may already be in production as a result of your order. Other items included in this category are  health & beauty products and cosmetics,. You must inform us of your wish to cancel in writing by  e-mail on OR sign into your account using your customer number and password or email address and password to write a cancellation request.