In order to exchange an item, you will need to return the unwanted item back to us and re-order. The products will only be exchanged if we have failed to deliver the right size or colour. Product descriptions are clearly mentioned on our website and it is the customer’s responsibility to check the material, size and colour before ordering. In case the customer orders the wrong material, size or colour, there would be 25% deduction in price for the exchange item. The exchange request will only be entertained within 7 days of receiving the products.

 As our products are imported from UK, Europe and Gulf, the colour shades or sizes like small, medium or large may be different for different brands and countries of origin. So discuss all these issues before confirmation of order. After order is confirmed, the exchange would only be done if the issue is at our end.

You must take reasonable care of the goods and not use them. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

 After receiving the package, if the items found in a sound condition, able to be used by another customer, the money would be refunded and credited to your account provided in your e-mail. A refund will be issued  to the value of the item printed on the receipt. The transfer charges will be levied. If the price is adjustable with new order, we can adjust your payment and issue a new receipt. The customer would be liable to pay the courier charges to return the product to our address.
After 7 days it will be solely company decision to fulfill your request or not.
Negative Apparel holds the authority to reject any exchange claim if not met with company policy. For exchange please email us at info@theaceclothing.com