How can we help?

You can return your unwanted item(s) within 7 days from the date you received your package if a wrong or defective item was sent.
Please note that cash refunds will only be given on damaged articles if a fresh item is not available. We make sure that the items are in their best condition before they are being dispatched, however, if the customer receives a damaged article, they can ask for a full cash refund.
Please call our customer care representative on the number provided on the parcel you have received OR 

sign into your account using your customer number and password or email address and password to write a refund request. OR 

 you can email us on

After writing the request please call our customer care representative on the number provided on the parcel you have received 

We will provide you a courier address on which you can send the package by Leopard courier on your cost.

The items must be in its original packaging with its receipt within 7 days.  You must take reasonable care of the goods and not use them. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method for example, Leopard courier.. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

 After receiving the package, if the items found in a sound condition, able to be used by another customer, the money would be refunded and credited to your account provided in your e-mail. A refund will be issued  to the value of the item printed on the receipt   The transfer charges will be levied. Please note that your shipping cost is non-refundable.

We cannot accept substitute or alternative items by way of returns nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee to cover the cost of our investigating the position. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee

Additional terms and conditions apply to cancelling orders for certain goods such as made to order items. Please refer to the terms relating to the supply of those goods. Additional Delivery Charges will not be refunded if you cancel or return your order.